research-article | 23-April-2019
evaluation of the effectiveness is often replaced by the evaluation of the quality of services (a set of system properties that determine its ability to meet needs and assess the level of customer service) and efficiency (degree of results and costs of resources). Therefore, the task of evaluating the effectiveness of functioning of the urban public passenger transport system is solved in a fragmented manner [8, pp. 25-34; 16].
The process of transport service should be viewed as an organized set of
Transport Problems, Volume 14 , ISSUE 1, 45–58