SEARCH WITHIN CONTENT
Citation Information : Transport Problems. Volume 12, Issue SE, Pages 157-168, DOI: https://doi.org/10.20858/tp.2017.12.se.14
License : (CC BY 4.0)
Received Date : 16-February-2017 / Accepted: 24-November-2017 / Published Online: 31-March-2018
A large number of criteria, the very diverse use of terminology and different classifications of criteria used to select a logistics service provider (LSP) reflect the lack of consensus in defining criteria. Moreover, whether the criteria are consistent with external requirements has not been analysed, which are vitally important for the success and competitiveness of the supply chain. This paper therefore presents a carefully prepared and evaluated classification system of criteria aligned with the requirements of the external environment. A multi-stage methodological approach was used. Selection criteria obtained from the systematic review of literature were first carefully analysed to find potential shortcomings. After that, a cluster method was used to reduce the number of criteria and to aggregate similar criteria. A Pareto analysis (75/25 rule) was further used to rank the criteria according to their frequency of use and consequently according to importance. The obtained categories of criteria (vitally important criteria (C1), very important criteria (C2), important criteria (C3) and less important criteria (C4), using the AHP method, were compared by the experts to define their weights. This paper summarizes and extends the recent literature through a six-step methodological approach and proposes a new classification system of selection criteria.
Yayla, A.Y. & et al. A hybrid data analytic methodology for 3PL transportation provider evaluation using fuzzy multi-criteria decision making. International Journal of Production Research. 2015 (ahead-of-print). P. 1-17.
Bajec, P. & Tuljak-Suban, D. Identification of Environmental Criteria for Selecting a Logistics Service Provider: A Step Forward towards Green Supply Chain Management. In Sustainable Supply Chain Management, Krmac, E. (ed.) Rijeka: InTech. 2016.
Ab Talib, M.S. & A.B. Abdul Hamid, Application of critical success factors in supply chain management. International Journal of Supply Chain Management. 2014. Vol. 3(1).
Alazmi, M. & Zairi, M. Knowledge management critical success factors. Total Quality Management and Business Excellence. 2003. Vol. 14(2). P. 199-204.
Huotari, M.-L. & Wilson,T.D. Determining organizational information needs: the critical success factors approach. Information research. 2001. Vol. 6(3). P. 6-3.
Swink, M., et al. Managing Operations: Across the Supply Chain. 2014: McGraw-Hill/Irwin New York, NY.
Bamford, D.R. & Greatbanks, R.W. The use of quality management tools and techniques: a study of application in everyday situations. International Journal of Quality & Reliability Management. 2005. Vol. 22(4). P. 376-392.
Ciliberti, F. & Pontrandolfo, P. & Scozzi, B. Logistics social responsibility: Standard adoption and practices in Italian companies. International Journal of Production Economics. 2008. Vol. 113(1). P. 88-106.
Cravener, T. & Roush, W. & Jordan, H. Pareto Assessment of Quality Control in Poultry Processing Plants. The Journal of Applied Poultry Research. 1993. Vol. 2(3). P. 297-302.
Fotopoulos, C & Kafetzopoulos, D. & Gotzamani, K. Critical factors for effective implementation of the HACCP system: a Pareto analysis. British Food Journal. 2011. Vol. 113(5). P. 578-597.
Ab Talib, M.S. & Abdul Hamid, A.B. & Thoo, A.C. Critical success factors of supply chain management: a literature survey and Pareto analysis. EuroMed Journal of Business. 2015. Vol. 10(2). P. 234-263.
Craft, R.C. & Leake, C. The Pareto principle in organizational decision making. Management Decision, 2002. Vol. 40(8). P. 729-733.
Ballou, R.H. The evolution and future of logistics and supply chain management. European Business Review. 2007. Vol. 19(4). P. 332-348.
Tan, K.C. A framework of supply chain management literature. European Journal of Purchasing & Supply Management. 2001. Vol. 7(1). P. 39-48.
Fawcett, S.E. & Magnan, G.M. & McCarter, M.W. Benefits, barriers, and bridges to effective supply chain management. Supply Chain Management: An International Journal. 2008. Vol. 13(1). P. 35-48.
Sahay, B. & Gupta, J.N. & Mohan, R. Managing supply chains for competitiveness: the Indian scenario. Supply Chain Management: An International Journal. 2006. Vol. 11(1). P. 15-24.
Rao Tummala, V. & Phillips, C.L. & Johnson, M. Assessing supply chain management success factors: a case study. Supply Chain Management: An International Journal. 2006. Vol. 11(2). P. 179-192.
Segerstedt, A. et al. Aggregated construction supply chains: success factors in implementation of strategic partnerships. Supply Chain Management: An International Journal. 2010. Vol. 15(5). P. 404-411.
Glenn Richey Jr., R. & Pettit, S. & Beresford, A. Critical success factors in the context of humanitarian aid supply chains. International Journal of Physical Distribution & Logistics Management. 2009. Vol. 39(6). P. 450-468.
Fawcett, S.E. & et al., Organizational commitment and governance for supply chain success. International Journal of Physical Distribution & Logistics Management. 2006. Vol. 36(1). P. 22-35.
Oke, A. & Prajogo, D.I. & Jayaram, J. Strengthening the innovation chain: The role of internal innovation climate and strategic relationships with supply chain partners. Journal of Supply Chain Management. 2013. Vol. 49(4). P. 43-58.
Saaty, T.L. How to make a decision: The analytic hierarchy process. European Journal of Operational Research. 1990. Vol. 48(1). P. 9-26.
Saaty, R.W. The analytic hierarchy process – what it is and how it is used. Mathematical modelling. 1987. Vol. 9(3-5). P. 161-176.
Saaty, T.L. Fundamentals of decision making. Pittsburgh: RWS Publications, 1994.
Saaty, T.L. Axiomatic foundation of the analytic hierarchy process. Management science. 1986. Vol. 32(7). P. 841-855.
Ossadnik, W. & Schinke, S. & Kaspar, R.H. Group Aggregation Techniques for Analytic Hierarchy Process and Analytic Network Process: A Comparative Analysis. Group Decision and Negotiation. 2016. Vol. 25(2). P. 421-457.