MULTI-CRITERIA EVALUATION OF E-SHOP METHODS OF DELIVERY FROM THE CUSTOMER'S PERSPECTIVE

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Transport Problems

Silesian University of Technology

Subject: Economics, Transportation, Transportation Science & Technology

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VOLUME 15 , ISSUE 1 (March 2020) > List of articles

MULTI-CRITERIA EVALUATION OF E-SHOP METHODS OF DELIVERY FROM THE CUSTOMER'S PERSPECTIVE

Radovan MADLEŇÁK * / Lucia MADLEŇÁKOVÁ

Keywords : multi-criteria evaluation; topsis; e-shop delivery, last-mile delivery

Citation Information : Transport Problems. Volume 15, Issue 1, Pages 5-14, DOI: https://doi.org/10.21307/tp-2020-001

License : (CC BY 4.0)

Received Date : 05-September-2018 / Accepted: 24-February-2020 / Published Online: 26-March-2020

ARTICLE

ABSTRACT

This article focuses on the multi-criteria evaluation of various delivery options in the conditions of chosen e-shop, from the customer’s perspective. The evaluations were performed on conditions of the most popular e-shop in Slovakia and the customer segment was represented by a group of people of productive age. For the multicriteria analysis, the TOPSIS method was chosen. We identified four basic distribution options in the selected e-shop and nine evaluation criteria. The results of this research show the most preferable option for distribution according to the customer’s preference and according to the results of the multi-criteria analysis by TOPSIS.

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