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Transport Problems

Silesian University of Technology

Subject: Economics, Transportation, Transportation Science & Technology


eISSN: 2300-861X



VOLUME 15 , ISSUE 4, Part 1 (December 2020) > List of articles


Cut MUTIAWATI * / Fitrika Mita SURYANI / Ruhdi FAISAL / M. AHLAN

Keywords : importance-performance analysis; pedestrians’ sidewalk, satisfaction

Citation Information : Transport Problems. Volume 15, Issue 4, Part 1, Pages 69-82, DOI:

License : (Transfer of Copyright)

Received Date : 29-June-2019 / Accepted: 24-November-2020 / Published Online: 31-December-2020



The presence of sidewalks is very important to support the safety, comfortability, and activities of pedestrians in CBD (Central Business District). Therefore, this study was conducted to analyze the service quality of the pedestrian lanes in two CBDs of Banda Aceh City using the Importance-Performance Analysis (IPA) method. The results showed most of the service quality variables of the sidewalks are in quadrant A (concentrate here), followed by C (low priority), D (possible over-skill), and B (keep up the good work). This means the qualities of the sidewalk services need to be improved to ensure their performances are in line with pedestrians’ expectations. This is necessary because most of the width and height of these sidewalks were found through field investigation not to meet government standards, whereas several obstacles were also discovered such as the presence of traders, merchandises, and parked vehicles, as well as the lack of seating facilities and disability lanes. These violations are part of the problems in many cities of Indonesia and other developing countries and are due to the lack of public awareness and supervision by the authorities. Therefore, further improvement is recommended to realize the expected pedestrian path.

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